Status Line

• Reference Services
• November 2006
• Issue: 207

QuestionPoint October 8th Install

On Sunday October 8th, a number of bug fixes and a few enhancements were installed for QuestionPoint. Though a number of changes are not user-apparent, others are.

Here's what you can now do:

1. Retrieve a list of 24/7 Cooperative members. Available from the My QuestionPoint home page reports, these lists are updated each time a new institution or group joins the cooperative. There is a separate list for the Public and Academic cooperatives. Click on Reports and select the Participants tab. These lists are for QuestionPoint subscribers only. Please do not distribute them publicly.
2. Add or change patron's email address. When a patron has begun a chat session anonymously but then consents to follow up by email, giving their address in the transcript text, you can now easily add the address to the transcript's email address field. This new functionality will also serve well for those times when you can see the patron has made a simple typographical error in their address, causing non-delivery of any answer or follow-up messages. A new button appears on the Full Question view in the Ask module.
3. Select queues from inside the Flash chat monitor. A new window is no longer opened when you click on the Launch Chat link. Instead, the chat monitor opens, with a queueselector pane open within it. A message reminds you that you must select queues before beginning. Should you somehow navigate off the queue selector pane, a message reminds you "Have you checked your queues?"
4. Receive a modified message in Flash chat. When another librarian has picked up a session before you or when the patron has closed the window before you have a chance to pick up, the message you receive is modified. It now reads: "Important: Either another librarian selected this 'New' chat patron first and is currently answering, or the patron has chosen to end the session. Please select another patron."
5. See larger menu windows to better select the scripts. While using the Flash-based chat and co-browse, a larger window area allows you to see more script titles to choose from. Additionally, you'll see that both institution and group-level URLs can now be selected in the chat monitor.
6. Block delivery of account information to patron. If you do not wish your patrons to use the QuestionPoint account that is automatically set up for them when they first contact you, administrators can block the account information from being sent in emails. This is one of the Custom Messages options in the Administration module, Institution tab, Settings link.
7. Identify French geographical areas more precisely.
8. View in a new language, Catalan.

Finally, the librarian account number will no longer be visible in the "Start Cobrowse" message to the patron. (Flash chat users only.)

All documentation and training materials will be updated to reflect these enhancements.