Status Line

• Reference Services
• Mar 08
• Issue: 220

Admin Module Tip of the Month: Re-Direct the “Comments” Link

Until recently, messages sent from the “Comments” link at the top-right of the FirstSearch interface went directly to OCLC Customer Support. Patrons, however, may have assumed that such messages were sent to their library.

Now, you can re-direct the “Comments” link so that comments submitted by your patrons can be sent directly to an email address at your library. Here’s how:

• Log on to the WorldCat Services Administrative Module (formerly known as the FirstSearch Administrative Module) at http://firstsearch.oclc.org/admin.
• Click the Authentication/ Access tab.
• Click General on the navigation menu.
• Scroll to the Comments section at the bottom of the page. Enter the e-mail address of the person at your library who has agreed to receive such messages.



• Click the Save Changes button.
• Exit the Admin Module.

According to OCLC, only comments that are self-identified as “I am a library patron” will be sent to the email address at your library.

[OCLC - Nylink edited by Joyce Rambo, Reference & Digital Collections Librarian, Nylink]

[OCLC-Nylink edited]

OCLC Reference and FirstSearch Contact Information

For more information about OCLC FirstSearch, please contact Nylink’s Joyce Rambo (ramboj@nylink.org) or Donna Dixon (dixond@nylink.org).